These terms are between Simplyxity Ltd ("Simplyxity", "we"), a company registered in England and Wales with company number 16938823, whose registered office is at Office 16349, 182-184 High Street North, East Ham, London, England, E6 2JA, and the business that sets up a SimplyAsks assistant ("you"). The person who accepts them confirms that they may bind the business.
What SimplyAsks is
SimplyAsks is a chat assistant for your website. It answers your customers' questions only from the answers you give it (your "knowledge"), and passes anything it cannot answer from them to you, in your inbox and by email, so you can reply.
It does not guess. When it is not sure an answer is supported by your knowledge, it hands the question to you. It can still be wrong: it may misread your knowledge or a customer's question. You are responsible for what your knowledge says, and for checking that the assistant answers as you would.
Plans
- Free plan: the limits shown in your inbox (at the time of writing: 100 answers a month, 50 knowledge items, one website), with "Powered by SimplyAsks" on the chat.
- Custom plan: by written quote, with the limits and price agreed in it.
- When a month's answers are used up, the assistant stops answering and passes every question to you until the next month begins. Nothing is charged for going over.
- We may change the free plan's limits. We will tell you by email at least 30 days before a change that reduces them.
Your account
- One business per email address. Keep access to that email: it is how you sign in.
- You are responsible for what is done in your inbox.
- Tell us at once at support@simplyasks.dev if you think someone else has access.
Your content and your customers' data
- Yours stays yours. Your knowledge, your settings and the chats on your website belong to you (or your customers). You give us the right to store and process them only to run SimplyAsks for you.
- We process your customers' data for you, under the data processing agreement, which forms part of these terms. You are the controller of your customers' data; we are your processor.
- You must tell your customers. Your website's privacy notice must say that you use SimplyAsks to answer questions and that their messages and contact details are processed for that. Our privacy policy has wording you may use.
- Chats are kept for 365 days after their last activity, then deleted, unless we agree another period. Answers you save from your replies stay until you delete them.
- We do not use your content to train AI models, and our AI provider is used on terms that do not allow it to either.
Acceptable use
You must not use SimplyAsks:
- for anything unlawful, or to deceive people about who they are talking to (the chat says it is an AI assistant, and you must not hide that);
- to collect payment card details, passwords, or health, financial or other special category data through the chat (the assistant removes card numbers and passwords it recognises, but you must not ask for them);
- to give answers that are regulated advice (legal, medical, financial) unless you are allowed to give that advice and your knowledge says so;
- on a website you do not control, or to send marketing or messages people did not ask for;
- to probe, overload or work around SimplyAsks's limits and security, or to reverse engineer it;
- to infringe anyone's rights, including in the knowledge you add.
We may suspend an assistant that breaks these rules, or that puts SimplyAsks or other customers at risk, and will tell you why unless the law or an investigation prevents it.
Availability
We run SimplyAsks with care, but on the free plan we do not promise any particular availability. When the AI cannot be reached, the assistant passes questions to you rather than answering. A custom plan may include a service level in its quote.
Ending
- You may stop at any time: remove the chat from your website, and delete your business in Settings ("Delete my business"), which deletes your knowledge, settings and chats at once. Custom plans: as set out in the quote.
- We may end the free plan for you with 30 days' notice by email, or at once for a serious breach of the acceptable use rules.
- Unused free accounts: a free business whose chat has never been used is deleted 30 days after sign-up. We email a warning first.
Liability
Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or fraud.
Subject to that: we are not liable for loss of profit, revenue, business or goodwill, or for indirect loss; and our total liability in any 12 months is limited to the greater of £100 and what you paid us for SimplyAsks in that period.
You are responsible for the answers your knowledge leads the assistant to give, and you will cover our reasonable costs if a claim is brought against us because of your content or your breach of the acceptable use rules.
Changes to these terms
We may update these terms. We will email you at least 30 days before a change that affects you materially. Continuing to use SimplyAsks after that date means you accept it. The version you accepted is recorded with your business.
General
- These terms are governed by the law of England and Wales, and its courts have exclusive jurisdiction.
- If a part of these terms is unenforceable, the rest still applies.
- Contact: legal@simplyasks.dev, or Simplyxity Ltd at the registered office above.