Who processes data for SimplyAsks, what for, and where.
Current subprocessors
| Subprocessor | What for | Data | Where | Transfer basis |
|---|---|---|---|---|
| Google Cloud (Google Cloud EMEA Ltd) | Running the service (Cloud Run); secrets; logs | Everything the service handles, in transit and in logs (no chat content is logged) | London, UK | UK |
| Google Cloud Vertex AI (Gemini models), through Simplyxity's SimplyBrain service | Drafting each answer | The question, the last few turns of the chat, and the business's knowledge, per request; nothing is stored by SimplyBrain | European Union (Vertex AI's EU region) | UK adequacy for the EU |
| Supabase (on Amazon Web Services) | The database; owners' sign-in | Chats, contact details, knowledge, settings; owners' email addresses | London, UK | UK |
| Cloudflare | Edge network: the API's and the inbox's addresses, rate limiting, the bot check (Turnstile) | Requests in transit, including chat messages; IP addresses for rate limiting and the bot check | Global network | The provider's data processing terms, with the UK International Data Transfer Addendum |
| Resend | Email: alerts to owners, replies to customers, sign-in links | Recipient address, the email's content (a question, contact details, a reply) | European Union (Ireland) | UK adequacy for the EU |
| Google Firebase Hosting | This website (simplyasks.dev) | Visitors' requests to the website only; no chat data | Global network | The provider's data processing terms, with the UK International Data Transfer Addendum |
| Sentry | Error reports from SimplyBrain | Server errors only, with request content removed before sending: no chat text | European Union (Germany) | UK adequacy for the EU |
About SimplyBrain
SimplyBrain is a Simplyxity service, not a separate company: it is listed only to say where answers are drafted. It keeps no chat content; it records usage counts (tokens, cost) per request, for billing and limits.
Changes to this list
Changes are announced by email at least 30 days ahead, as the data processing agreement sets out under "Subprocessors".