Every customer question gets an answer.
An AI assistant for your website that answers from your own prices, policies and FAQs — and hands anything it isn't sure about to you. Your reply reaches the customer even after they've left the page.
One script tag. No chatbot training. Fixed monthly price.
Small businesses answer the same questions all day.
Prices, what can be sent, where an order is. Customers wait for a reply, and the owner loses hours a week typing the same thing.
Most chatbots make it worse: they either guess, or dead-end with “I don't know”. SimplyAsks does neither. It answers when it's sure, and says “I'll check with the team” when it isn't.
Answer. Hand off. Reply. Learn.
Four steps, and every one of them ends with the customer getting a real answer.
The customer asks
In the chat bubble on your site. The AI searches only your knowledge base: FAQs, prices, policies, pages you've added.
It answers, or hands off
If a source backs the answer, it replies and shows where it came from. If not — or the topic is one you've marked “always ask me” — it takes the customer's name and contact and creates a ticket for you.
You reply when you can
You get an alert with the full chat. Reply from your inbox, now or later. The customer sees it in the chat if they're still there, otherwise by email.
It learns from you
One click saves your reply as a new answer. Next time, the AI handles that question itself — so the handoffs get rarer every week.
Everything the core loop needs. Nothing you'll have to configure for a week.
Chat widget in one line
One script tag on any site — WordPress, Shopify, Wix, Next.js. Your colours, your greeting, suggested questions.
Your knowledge base only
Add FAQs, prices, policies and pages. The AI answers from these and nothing else — no general internet guesses.
Owner handoff
Unanswered questions become tickets with the full chat and the customer's contact details. Nothing gets lost.
Alerts and inbox
An email for each handoff with a link straight to the ticket. Reply, mark done, or save the reply as an answer.
Reply reaches the customer
In the chat if they're still on the page, by email if they've gone. They never have to come back and check.
Save as answer
One click turns your reply into a new knowledge-base entry. Your assistant gets smarter without any retraining.
Any business where one person answers the questions.
Cargo and couriers
Prices per kg, what can and can't be sent, sailing days, delivery areas. Claims and refunds go straight to you.
Local services
Opening hours, what's included, how to book, what to bring. Quotes and complaints reach a person.
Online shops
Shipping, returns, sizes, stock questions — answered at 11 pm when the owner is asleep, with the owner's reply in the morning.
Software and SaaS
Pricing, plan limits, “does it do X”. Feature requests and bugs become tickets with the whole conversation attached.
It only says what you've told it.
When it's unsure, it hands off instead of guessing. That's the whole design.
- Every answer shows its source, so you can check it.
- Prices are always guide prices. It never promises a final price, delivery date or refund.
- Topics you mark “always ask me” — refunds, complaints, legal — go straight to you.
- Customers are told they're talking to an AI, and asked before any contact details are stored.
- Data stays in the UK and EU. The AI provider never trains on your content.
- UK GDPR: you're the controller, we're the processor, with a data processing agreement in the terms.
Tell us about your business. We'll come back with a price and a plan.
A fixed monthly price with a fair-use limit, plus a one-off setup where we load your FAQs, prices and policies and run a test session with you. No card needed to ask.
- Reply within one working day
- Live on your site in about a week
- Cancel monthly; your knowledge base is yours to export
This form runs on SimplyForms, another Simplyxity product.